Officers Trained in 2 Hours:

For the past five years, BWI has refined its training process and documentation so that most officers, regardless of their computer knowledge, are able to fully navigate through the application to conduct meaningful searches. The training exercise usually requires two hours of intensive instruction with small groups not to exceed twenty officers. This group is eventually subdivided into smaller groups of three to four officers so that each group uses the system under different scenarios.

Train the Trainers:

An additional hour of instruction with the jurisdiction's assigned trainers is recommended to provide them with the necessary background on the business reporting interfaces.

Training Material and User Guides:

BWI will include a demonstration on the store interface so that the officers acquire an understanding of the process that enables real-time reporting by the business, or delayed transaction report data entry by police staff. BWI has found that the understanding of the business processes allows officers to better deal with reporting compliance issues.

A Computer with High Speed is all You Need:

The minimal training hardware requirement is simply a computer with access to a high-speed Internet connection. Once trained, each officer will leave with an individual access to the program and will be able to tutor other officers.

Specific training materials are dependant on the selected solution (BWI hosted service or the RPDSS), however the general training approach will remain the same. In the case of the RPDSS, BWI will provide a fully detailed training manual to all officers trained. Further training tutorials can be printed off the secure police side, or accessed at anytime on any screen by clicking the “help” button on the web page. For the hosted service, training tutorials are downloadable in PDF format from the web site.

Notification of System Enhancements and Subsquent Training:

BWI is committed to continually working on and implementing required enhancements, customizations and service upgrades to meet the needs of the police agencies and reporting businesses. We will continue to respond to changes in technology and the security requirements – these upgrades will also apply to the central server environment that we utilize. As these changes are implemented, BWI will inform all users promptly and, when required, provide the necessary training.

Help Desk Support:

BWI will provide the police and the reporting companies with a Monday-Friday, 8:00 am to 5:00 pm, (Central Standard Time) help line number for any and all types of difficulties with the Service. A complete on-line help feature will also be made available to the police and the property dealers. The police will be provided with an emergency contact number for 24/7/365 help desk support on system performance matters not relating to password resets.